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Customer Care Because we Care

Somewon Collective

Shipping and Currency

Shipping Types:
Flat Rate – Standard (5-7 Business Days): Domestic orders (shipping within Canada and the US) will typically be processed within 48 hours and will typically take 5-7 business days to arrive once shipped. If you have any questions about the delivery date of your order, please contact us via e-mail at info@somewoncollective.com.

Which carriers are used to ship orders?
We use the most appropriate carrier for each order based on its size, weight and shipping address. Generally for Canadian orders Purolator is utilized.

**NOTE: If your order is being shipped to an address outside of Canada or the US, there may be associated taxes and/or duties due upon delivery. Customer is responsible to pay all applicable duties and taxes that may be required upon delivery.

Currency Utilized:
All charges from Somewon Collective are in Canadian dollars (CAD).

Returns and Exchanges

How do I make a return?
Prior to sending a return or exchange back to our facility, please e-mail info@somewoncollective.com with the following information:
Name on order:
Email on order:
Order #:
Date order was placed (must be within 14 days of delivery date):
Reason for return:

Customer is responsible for return shipping costs, however, if you opted for an exchange, Somewon Collective will cover the costs to ship you the replacement. Please do not send anything back to us without first receiving instructions from our customer care as this may delay the processing of your refund/exchange/credit.

In Store Purchase:
If you purchased a product in a store the carries Somewon Collective, you will have to follow that stores return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.

Online Purchase:
If you purchased a product online and wish to return it for any reason, please follow the requirements below:

    • All returns must be reported within 14 days of the delivery date. Returns must be sent within 7 days of receiving the return/exchange instructions from our customer care team.
    • Merchandise must be unwashed and unworn.
    • Hangtags must be attached and undamaged. Tree codes must not have been registered.
    • A ‘Return Request’ e-mail must be sent to info@somewoncollective.com
      DO NOT send item back before receiving a reply from info@somewoncollective.com.
    • All garments are subject to inspection.
    • Customer is responsible for return shipping costs and these are non-refundable. In cases of returns, the original shipping charge(s) are also non-refundable.

Can I make an exchange?
We can exchange the item for anything of equal or lesser value (from any category) that is still shown as available on our site in your desired size (if lesser, the difference will be refunded to you). The original and return shipping charges are non-refundable, however, we will cover the costs to send you the replacement item. If there is currently nothing available that appeals to you as an exchange, we can issue you a gift code for the full purchase amount of the returned item that can be used towards anything on our site and does not expire.

When will my purchase be refunded?
Refunds are issued upon return tracking number being provided for return shipment or failing that, upon receipt of return. You will be notified via e-mail that the refund has been processed. Please note that banking institutions may require additional days to process and post this transaction to your account.

Privacy

How do I know my personal information is safe and secure?
We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our servers send data back and forth in an encrypted format.